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Your Lincoln Concierges

Joël Kress, Service Concierge

This incredible and bubbly woman joined the Steve Marshall team June 2020. Her upbeat personality, infectious laugh, and professionalism made her perfect to be our Lincoln Service Advisor.

Something that many know about Joël, is that she has an incredible singing voice and is passionate about singing. She shared that passion by owning a karaoke business for twenty years. “I loved it because I got to share my passion and really develop my singing skill.”  She developed her talent so well that for ten years she had a band, Sound Addiction, and they opened for many big acts like 54-40, Chilliwack, and Trooper.

Her tremendous heart shows in all she does. Before being in the automotive business, she worked as a youth care worker at an alternate school in Prince George. “10 years helping teens gain confidence, even teaching some to sing and get up on stage themselves.  That’s my passion right there.”

That huge heart is why she fits so well with the Steve Marshall team.  Her favourite thing about working here is the people, “Such great people, lots of laughter, banter and most of all support.”

When you are at the dealership make sure to say hi to Joël. She will definitely brighten your day.

Joël Kress

Rob Willoughby, Sales Concierge

Rob has been part of the sales team at Steve Marshall Ford Lincoln for just shy of 20 years. An amazing career in this industry, and it is because of his passion and beliefs. “The thing I love is that I get to work with a great bunch of guys and gals, and I love helping our guests. I’m also passionate about the product, which I genuinely believe is the best in the world. Most of all, I love the upbeat and fun atmosphere at Steve Marshall, and the fact that we are all part of this as a team.”

Rob Emigrated with his parents and sister in 1976 from Oxford England. Interesting fact, Rob got to play at Wimbledon in the English school boy championships when he was 14. Calgary was home until he decided to make the move to Nanaimo. “Since then, our family has grown to 19! I feel blessed that I have a wonderful wife Denise, two great kids, David and Dana, and just last year, my first of what I hope to be many grandkids, Ethan.”

Rob’s spare time also goes to his passions, golf and gardening. Every year Rob likes to host the sales team at his place and show of his garden and his skills on the Bar-B-Q. As well, he also has an amazing sound system he loves to entertain with. Rob is a huge audiophile and one of his first jobs was selling stereos, back in the 70s and early 80s. “I love music and have seen pretty much every great rock band in concert, to many to mention, but my favorite would be a toss-up between Led Zeppelin and Pink Floyd.”

Rob Willoughby

Troy Harder, Sales Concierge

Steve Marshall Ford Lincoln and Ford of Canada are proud to recognize and celebrate the achievements of our 2018 Summit Achievers Troy Harder and Rob Willoughby.

These exceptional individuals truly go above and beyond each day. They are part of a distinguished group from across Canada whose knowledge, skills and dedication have earned them the honour of being a top performer for 2018.

We are proud to have these inspired leaders as part of our team at Vancouver Island’s #1 Ford Store and thank them for raising the bar and inspiring all of us to achieve more every day.

Troy Harder

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